Choose the clothes you can easily take off and that you feel comfortable in.

Doctor’s consultation

An average doctor’s consultation lasts about 15 to 20 minutes. Sometimes the problem is so obvious that diagnosing it may take much shorter time. Yet there can be cases when the person arrives to the appointment with multiple problems. Such consultation may last even longer 

However, please keep in mind that in addition to the consultation you may need other examinations, which are not included in the price of the consultation and are to be performed in accordance with the clinic’s pricelist.

Time spent at the clinic

Always allow for more time for the appointment than it is scheduled for your consultation.

Appointments and coming late

Please arrive for your appointments in sufficient time!

Please arrive to the clinic 10-15 minutes before your appointment time in order to have time for the paper-work to be done beforehand. Should you be late, please do not hesitate to call and inform us on 67144013 in order for us to reschedule your appointment when you arrive.

Take someone else with you!

Come to the consultation with your friend or significant other, who will also listen to the conversation and will be able to ask the doctor about something you might have forgotten due to possible extra stress.

Do not have any unnecessary examinations done beforehand!

Please do not have any examinations done before the doctor’s consultation based on your own considerations of your diagnosis. The particular examination you decide to undergo may be unnecessary or performed in a way that will not be informative in your case. All examinations can be performed in ORTO Klīnika after your consultation with the doctor.

At ORTO Klīnika, we provide elective care, however in case of trauma you can call our front desk and find out the possibilities to receive medical assistance from any of our clinic’s doctors. Also, if you would like us to assess the situation and adjust the treatment plan given to you at another medical institution after the first aid provided there, you are welcome to make an appointment with any of our doctors. Our physical medicine and rehabilitation specialists are experts in trauma treatment and can help you recover in the fastest and most efficient way.

No, we do not provide such treatment.

Communication channels

If you would like to receive advice on a health issue that interests you, please take the opportunity to sign up for a remote consultation: by calling the reception desk at +371 67144013 or writing to office@orto.lv

The clinic reception staff will refer you to the doctor whose specialization is most appropriate for your situation.

Communication content

•  In your email letter, please provide the following information:

           – the health problem,
           – when it started,
           – situations where it intensifies,
           – disorders caused by the problem,
           – solutions used so far.

• Results of the examinations and doctors’ opinions you have received before.
  
   

Response from the doctor

The doctor will assess how we can help you. In case of positive decision, we will offer a remote consultation (videocall in Whatsapp or Zoom). We charge for such consultation in accordance with the pricelist. Should our doctor decide that we cannot be helpful in your case, we will do our best to recommend you an institution or specialists who would be able to solve your problem.

Consultation in person

• If you need a visa for receiving medical services in Latvia, we will prepare and send you the necessary information. When you will receive the invitation, apply to the Latvian embassy with it to receive a visa. For more detailed information, please, visit the webpage of the Ministry of Foreign Affairs of the Republic of Latvia..
• It is up to you to choose the most convenient means of transportation to get to Riga 
• There will be a hospital room of your choice booked for you at ORTO Klīnika.
• Upon coordinating the trip with the representative of ORTO Klīnika, please inform them about your specific preferences (e.g., food choices), and we will do our best to make your stay in the clinic as convenient as possible.

If you are visiting ORTO Klīnika for a surgery, all and any medical equipment (for example, crutches), should you need any, will be provided by ORTO Klīnika.

Yes, almost all of the clinic's doctors provide online consultations.

Apply: by calling the reception desk at +371 67144013 or writing to office@orto.lv

When applying, the following information about the patient is required: personal identification number, telephone number, e-mail address.

In order to make an appointment, call on 67144013 or send an email on rehabilitacija@orto.lv 

If you want to start exercising at ORTO Clinic but do not have a referral, please make an appointment with the clinic's physical and rehabilitation doctor to assess your condition, evaluate musculoskeletal problems, and develop a treatment plan. After that, you will be able to start a course of physiotherapy at ORTO Clinic.

After your visit to the doctor, your discharge summary will be available within three working days. You can get it electronically whether in printed format – depending on your choice:

1. Electronically:

• The conclusion is available on our website: www.orto.lv.
• Visit the section for patients: https://pacienti.orto.lv.
• There you will find information about the diagnosis, doctor's notes, tests performed, injections, and doctor's recommendations.

2. In printed format:

If you would like to receive a paper copy, it will be available ORTO Klīnikas at the reception desk three working days after the visit.

Bukultu Street 1A

With post-payment, you can pay for:

• doctor's visit,
• examination.

Prepayment is used for:

• operations,
• online consultations with a specialist or physical therapist,
• initial exercise with a physiotherapist,
• individual physiotherapy sessions with a physiotherapist,
• physiotherapist consultation with the preparation of a therapeutic exercise plan.

Payment:
Payment can be made after receiving the service at the cash desk or reception.

• You can pay at the cash desk with cash or a bank card.
• Payments at the reception desk can only be made by bank card.
• Self-service kiosks only accept bank cards.

Making an advance payment:
Prepaid services can be paid for via online banking transfer, with an electronic invoice sent to your email address before the service is provided.

Āgenskalns branch:
Payment is only possible by bank card before receiving the service at self-service kiosks.

Brīvības Street branch

Payment is only possible by bank card before receiving the service at self-service kiosks.

Compensation for missed/delayed physiotherapy sessions without timely cancellation (at least one day in advance) fee €14.00

SIA “ORTO klīnika”
Reg. No. 40103175305
Address: 1A Bukultu Street, Riga, LV-1005
Bank: AS Swedbank 
SWIFT Code: HABALV22
Account: LV16HABA0551020864623

ORTO Clinic has agreements with five insurance companies: BALTA, IF, BTA, ERGO, Seesam, Gjensidige, and Compensa. 

In order to specify the terms and conditions and the payment limits of your insurance contract, please contact your insurance company!

If you have an insurance policy, you need a referral for all types of examinations and rehabilitation services.

Settlement of accounts with clients of other insurance companies. Payment for services received at the ORTO clinic must be made in cash or by bank card. In return, you will receive a receipt with the name of the service and your personal details. By submitting the receipt to your health insurance company, you can get a refund for the money paid for the service.

ORTO Clinic does not have a contract for state-funded medical assistance. ORTO Clinic is a private medical institution, therefore the price of services does not change depending on whether a doctor's referral is available. 

A referral is required for examinations (X-rays and CT scans), and if you have insurance, a referral is required for all types of examinations.