Choose the clothes you can easily take off and that you feel comfortable in.

Doctor’s consultation

An average doctor’s consultation lasts about 15 to 20 minutes. Sometimes the problem is so obvious that diagnosing it may take much shorter time. Yet there can be cases when the person arrives to the appointment with multiple problems. Such consultation may last even longer 

However, please keep in mind that in addition to the consultation you may need other examinations, which are not included in the price of the consultation and are to be performed in accordance with the clinic’s pricelist.

Time spent at the clinic

Always allow for more time for the appointment than it is scheduled for your consultation.

Appointments and coming late

Please arrive for your appointments in sufficient time!

Please arrive to the clinic 10-15 minutes before your appointment time in order to have time for the paper-work to be done beforehand. Should you be late, please do not hesitate to call and inform us on 67144013 in order for us to reschedule your appointment when you arrive.

Take someone else with you!

Come to the consultation with your friend or significant other, who will also listen to the conversation and will be able to ask the doctor about something you might have forgotten due to possible extra stress.

Do not have any unnecessary examinations done beforehand!

Please do not have any examinations done before the doctor’s consultation based on your own considerations of your diagnosis. The particular examination you decide to undergo may be unnecessary or performed in a way that will not be informative in your case. All examinations can be performed in ORTO Klīnika after your consultation with the doctor.

At ORTO Klīnika, we provide elective care, however in case of trauma you can call our front desk and find out the possibilities to receive medical assistance from any of our clinic’s doctors. Also, if you would like us to assess the situation and adjust the treatment plan given to you at another medical institution after the first aid provided there, you are welcome to make an appointment with any of our doctors. Our physical medicine and rehabilitation specialists are experts in trauma treatment and can help you recover in the fastest and most efficient way.

No, we do not provide such treatment.

Communication channels

Should you need a consultation on your health issue, do not hesitate to opt for a remote appointment. For an appointment go to eveselibaspunkts.lv.

If you are not a citizen of the Republic of Latvia or you are unable to contact us through eveselibaspunkts.lv, you are welcome to reach us via email at office@orto.lv . The clinic’s front desk will forward your request to the doctor specialising in the area you require a consultation in.

Communication content

•  In your email letter, please provide the following information:

           - Short description of the problem;
           - Time when the problem appeared;
           - Times when the situation intensified
           - Inconveniences this problem is causing;
           - Solutions you have already tried out;

• Results of the examinations and doctors’ opinions you have received before.
  
   

Response from the doctor

The doctor will assess how we can help you. In case of positive decision, we will offer a remote consultation (videocall in Whatsapp or Zoom). We charge for such consultation in accordance with the pricelist. Should our doctor decide that we cannot be helpful in your case, we will do our best to recommend you an institution or specialists who would be able to solve your problem.

Consultation in person

• If you need a visa for receiving medical services in Latvia, we will prepare and send you the necessary information. When you will receive the invitation, apply to the Latvian embassy with it to receive a visa. For more detailed information, please, visit the webpage of the Ministry of Foreign Affairs of the Republic of Latvia..
• It is up to you to choose the most convenient means of transportation to get to Riga 
• There will be a hospital room of your choice booked for you at ORTO Klīnika.
• Upon coordinating the trip with the representative of ORTO Klīnika, please inform them about your specific preferences (e.g., food choices), and we will do our best to make your stay in the clinic as convenient as possible.

If you are visiting ORTO Klīnika for a surgery, all and any medical equipment (for example, crutches), should you need any, will be provided by ORTO Klīnika.

Yes, they do. Almost all doctors in our clinic are available for online consultations. For an appointment go to:For an appointment go to eveselibaspunkts.lv.

In order to make an appointment, call on 67144013 or send an email on rehabilitacija@orto.lv . At Bukultu Street branch, we offer physical therapy to the patients, who had undergone a surgery at ORTO Klīnika, or who have been referred to the physical therapist by any other specialist at ORTO Klīnika. At Āgenskalns and Daugavpils branches, the service is available also with a referral from any other medical institution, where the person was diagnosed.

If you want to exercise at ORTO Klīnika, but you do not have a referral, please make an appointment with our physical therapy and rehabilitation doctor in order for us to assess your condition, the state of your musculoskeletal system and to draft your treatment plan. After that you are welcome to start a course of physical therapy at ORTO Klīnika.

The doctor’s statement will be available in 3 business days (physical therapy and rehabilitation specialist’s statement – in 5 business days) in section Statements at the clinic’s website. Upon paying for the consultation, you will be given the instructions for downloading the statement – an access code and password. The medical statement will be available in PDF format for 3 months.

For the appointment, the examinations or the physical therapy session you can pay after receiving the service. You can pay by card at the front desk. At the cash desk, you can pay both by card and in cash

Should you apply for the service online, you can also pay for the appointment in advance online.

ORTO Klīnika ir noslēgti līgumi ar trim apdrošināšanas kompānijām IF, BTA un Compensa. In order to specify the terms and conditions and the payment limits of your insurance contract, please contact your insurance company!

Settlement of accounts with clients of other insurance companies. One shall have to pay for the services provided by ORTO Klīnika in cash or by card. The client will be given a receipt stating the received services and the client’s personal data. File the receipt to your insurance company in order to be compensated for the costs. In order to specify the terms and conditions and the payment limits of your insurance contract, please contact your insurance company!

ORTO Klīnika does not participate in state funded medical care programmes. We do not receive funding from the state, and we are not a state-owned clinic. ORTO Klīnika is a private medical institution, therefore the prices for the services do not depend on whether you have or do not have physician’s referral. 

However, such referral is useful for undergoing certain examinations (like X-ray or computed tomography) because certain examinations are done at any clinic in Latvia only with the physician’s referral.

Nē, šādu pakalpojumu nepiedāvājam.